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Frequently Asked Questions

We are happy to answer any questions or queries you may have. If you don’t find what you’re looking for then please contact us.

Business Continuity

My business is small, do I need a business continuity solution?

Downtime, loss of revenue and decreased customer trust affects organisations of all sizes. Your business continuity plan is entirely dependent upon the size and needs of your business. There are many different options available to ensure you get the right solution for your business at a price that is affordable for you.

What is the difference between business continuity and disaster recovery?

Business continuity is an overarching plan or framework that includes processes and procedures that will ensure critical and essential functions will continue during a disaster / disruption or downtime. Disaster recovery is an element of this plan and is the organisation’s ability to effectively recover business critical data, applications, networks and services after a failure.

Why is business continuity so important?

A comprehensive business continuity strategy will ensure your organisation can continue to operate during unexpected downtime caused by natural disasters, cyber attacks, network failures or human error. More than that, it can help mitigate some of the risk caused by downtime and protect your revenue, reputation and customer trust.

I’m insured so I don’t need a business continuity solution, do I?

Insurance premiums do not always protect the money you will lose by not being operational. They generally only cover the cost of damage you have incurred initially. Insurance will also not protect the damage you will suffer in terms of customer trust and brand reputation. That’s why it’s vital you have a plan to mitigate that risk and protect your business.

How quickly can I get into a workplace recovery site?

Disasters can strike at any time, which is why Pulsant’s service may be invoked at any time on a 24/7/365 basis. We will respond quickly and our standard SLA for invocation is just four hours, ensuring that disruption to business operations is minimised as far as possible.

How can I be assured my recovery plan will work?

This is where our testing service comes in. Our specialists will support the annual testing regime and, through observation, advise of any remediation recommendations to ensure that invocation plans and the WPR configuration remains fit for purpose.

Is the workplace recovery plan tailored to my business?

Pulsant’s recovery specialists work with you to design the service, assist in development of invocation procedures, and agree the protocols you need to meet the needs of your identified workplace recovery scenarios.

Why is datacentre failover so important?

This element of business continuity is important because of user expectations. Online users expect fast and reliable access to the requested services, and are only willing to wait about 2-3 seconds for it. And when that applies to customers, a poor experience on your website can have a direct impact on revenue, reputation and customer loyalty.

How does datacentre failover work?

Pulsant supports both traditional network failover protocols and intelligent application load balancing and failover functions, actively monitoring our services while rapidly rerouting the traffic to the healthy locations.

What other features are supported by Datacentre Failover services?

Datacentre failover can support content delivery network with global and local load balancing across multiple servers or by rerouting traffic to the closest geographical location. Application security can be also enabled on the datacentre failover perimeter to additionally secure Pulsant customers.

What is Business Continuity?

Business Continuity Planning is the process of putting in place provisions so that your business operations can continue functioning in the event of downtime or disruption. This can include day to day business activities, yet with so many business operations now dependent on technology, many modern business continuity plans start with IT.

Find out more about Business Continuity

Cloud

What is the benefit of using Pulsant Enterprise Cloud over my own datacentre or hosting in house?

Pulsant Enterprise Cloud bridges the gap between standard cloud services and your in-house datacentres. In addition, it delivers the benefits of cloud, like scalability, flexibility and resilience.

Find Out More

How do I secure my data and operations, making them comply today, during and after Brexit?

Pulsant has the expertise, experience and a network of UK-based datacentres, the right accreditations and knowledge of compliance and regulations to guide you through the change.
Explore Datacentres

What do you mean by an intelligent cloud platform?

We use the best of traditional and hybrid cloud services to deliver a platform that is agile, secure and compliant, and is matched to your specific requirements.

What are the reasons for using Pulsant Enterprise Cloud instead of a public cloud service, such as AWS or Microsoft Azure?

Your organisational requirements and objectives will influence which cloud model is best for you. At Pulsant we will work with you to determine which approach is the best fit for those needs, whether that is our Enterprise Cloud, AWS, Azure or a hybrid deployment.

Why should I choose private over public?

Both cloud models have inherent benefits. While public models tend to be cheaper, private models are ideal for businesses in heavily regulated industries or that have stringent security requirements. At Pulsant we work with our customers to determine which model best suits their needs, whether that’s private, public or a combination.

Will the performance of a private cloud meet my needs?

At Pulsant we ensure your private cloud platform is a dedicated environment, designed to deliver optimum performance while remaining flexible, secure and compliant.

How do I know where my data is?

If you’re concerned about data sovereignty, you can host your data in one of our UK datacentres.

Explore Datacentres

My business can’t afford downtime as a result of poor connectivity; how do you ensure resilience?

We are carrier neutral, with relationships with more than 30 carriers and ISPs. This means there are diverse connections out of our datacentres, so there is no compromise on performance, speed or availability.

I need a datacentre close to my business. Where is Pulsant located?

We have a network of datacentres located across the UK, from London, to Sheffield; from Newcastle to Edinburgh. Take a look at our datacentre map to find a site near you.

Why do I need a managed network?

If your organisation has multi-sites and a demand for high performing and reliable connectivity, without having to deal with multiple suppliers, then managed networking services from Pulsant would be very beneficial.

How do you ensure there is enough capacity to support my connectivity needs?

Our 10G core network encompasses our multiple datacentres across the UK, as well as multiple points and connections to the internet via numerous providers. As a result we can quickly and directly connect your business to other sites, your central services, to our datacentres and to the internet.

What is cyber essentials?

Cyber Essentials is a government-backed risk management framework that helps businesses address 80% of the most common security threats.

Will I be affected by GDPR?

All organisations will fall into the scope of GDPR and will need to comply. In the UK, if your organisation doesn’t hold any personal data, you need to prove it by completing a Data Privacy Impact Assessment (DPIA) on a continual basis.

Why should I choose managed hosting over cloud or colocation options?

We design a solution around the needs of your business – whether that’s managed hosting, colocation, cloud, or a hybrid combination to get the best efficiency, effectiveness, and performance for your business.

Find out more

Will my servers be safe outside of my premises?

Yes, yes they will. We take the safety of our customers’ infrastructure seriously. We have the highest levels of physical security in our enterprise datacentres, with access control, and 24/7 manned and monitored security.

Find out more

Can managed hosting options save my business money?

Managed hosting is a very cost-effective option. It requires no capital investment from your side, or expensive server maintenance. We charge a fixed operational cost that is agreed in advance so your spend is always predictable.

View the case study

What’s the difference between Azure and Azure Stack?

With Azure, Microsoft’s public cloud, it is possible to create a hybrid environment by connecting Azure with your IT, which allows you to switch between multiple environments. With Azure Stack, you actually run Azure on-premises or in our Pulsant datacentre. This enables you to enjoy all cloud benefits from one single familiar environment.

How can my company start using Azure Stack?

We’ve developed Launch Pad, an Azure Stack one node as a service POC. It is a single-node Azure Stack appliance hosted in our datacentre. Rolled out in less than a day and accompanied by our services to support you every step of the way.

If I choose AWS, do I need to worry about data sovereignty? Where will my data reside?

Data sovereignty is a key issue, and as such, AWS effectively keeps your data in the region you’ve deployed it, which is made easier with the presence of a number of UK datacentres.

What are the reasons for using AWS instead of Pulsant Enterprise Cloud or Microsoft Azure?

Your organisational requirements and objectives will influence which cloud model is best for you. At Pulsant we will work with you to determine which approach is the best fit for those needs, whether that is our Enterprise Cloud, AWS, Azure or a hybrid deployment.

Will public cloud like AWS meet my needs or do I need to invest in private cloud?

AWS and other cloud models are ideal if you are looking for cost-effective, high performing cloud that is easy to scale up or down. You may, however, wish to consider private cloud or even a hybrid model if you cannot (due to regulation or other considerations) host data in a public environment.

How do I know if my business is ready for cloud?

Cloud can bring a number of benefits to your organisation, but first you need to assess your readiness in terms of your people, processes and technologies. As part of our Consultancy Services portfolio, we can perform that assessment and plot the best way forward.

Why do I need cloud backup?

Every business needs to guard its critical data, from cyber attacks, human error and a number of other threats. Without this information your business simply cannot function. Cloud backup is ideal for securing your data because it offers complete flexibility, ease of set up and top security.

What are the benefits of cloud storage?

Cloud storage is secure, flexible and can scale to the needs of your business as it grows. You also have access to your data wherever and whenever you need it.

Is cloud storage secure?

Yes, it is. At Pulsant we use a multi-layered approach to keep your data safe, using industry-leading technology and encryption. Our enterprise-class datacentres are ISO27001 accredited.

Is cloud storage better option than traditional storage?

With data growing at such an uninhibited rate, having a reliable cloud storage solution in place is key for any business evaluating cloud services. It is more flexible, with cost-effective ways to scale up as your business and data needs grow.

If I take a dedicated server solution, what about my legacy applications?

We will deliver a customised solution that meets your needs and takes your legacy applications into account.

There are areas of my business that I can’t put in the cloud. What else can I do?

With a dedicated server solution, you can tailor an infrastructure that meets your needs, especially with applications and data that you don’t want to host in the cloud.

Is managed storage a cost-effective option for my business?

Pulsant delivers enterprise storage within a flexible contract with monthly billing, removing the high upfront costs traditionally associated with enterprise storage purchases.

Should I choose cloud or colocation for my business? Which would be best?

This all depends on your requirements. Both cloud and colocation bring benefits to your business, especially when used in tandem. Take a look at our whitepaper for some further insight.

What can I use Azure IaaS for in my business?

Azure has many benefits for organisations and when you’re supported by the Pulsant team, you can focus on driving your business forward. Typically, businesses use IaaS for testing and development environments, website hosting, big data analysis and storage, backup and recovery.

Why should I outsource Office 365 to Pulsant?

In-house IT teams may lack the detailed expertise to deal with specific Office 365 administration and support issues. That’s where Pulsant’s expertise comes in, with dedicated support teams who understand your business and Office 365.

If I am already an Azure customer, is there a benefit in getting Office 365 through Pulsant?

As a Microsoft Cloud Solution Provider Pulsant is able to offer great synergies in the licensing of Office 365 and Azure cloud services.

Is a managed desktop service right for my business?

If your staff members are all using similar applications, and if there’s the requirement for them to be able to access those applications and data at any time, using any device, from any location, then yes, desktop as a service could be beneficial for your business.

Where is my data stored?

As part of our G-Cloud offering, we have a dedicated vault set aside within one of our enterprise-class datacentres for our public sector customers, ensuring the highest levels of security and segregation.

Can your G-Cloud services be combined to deliver a single solution?

Yes they can. The services Pulsant offers are designed to be both standalone and combined in a hybrid cloud solution, mixing different cloud platforms. In this way we’re able to align workloads to the right environments, in order to deliver solutions that are fit for purpose and meet your specific business requirements.

As part of your G-Cloud offering, are you able to provide managed and unmanaged services?

Pulsant provides both platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) depending on what you’re looking for and what best suits your requirements.

Do your G-Cloud services have access to the PSN network?

Yes, we do have connectivity to the PSN network from our datacentres and it can be supported.

What data classification can your G-Cloud service support?

Pulsant’s G-Cloud platform delivers protection for data classed as ‘Official’. We can also design solutions for data classed as ‘Official Sensitive’ with additional security controls if required.

Why is datacentre failover so important?

This element of business continuity is important because of user expectations. Online users expect fast and reliable access to the requested services, and are only willing to wait about 2-3 seconds for it. And when that applies to customers, a poor experience on your website can have a direct impact on revenue, reputation and customer loyalty.

How does datacentre failover work?

Pulsant supports both traditional network failover protocols and intelligent application load balancing and failover functions, actively monitoring our services while rapidly rerouting the traffic to the healthy locations.

What other features are supported by Datacentre Failover services?

Datacentre failover can support content delivery network with global and local load balancing across multiple servers or by rerouting traffic to the closest geographical location. Application security can be also enabled on the datacentre failover perimeter to additionally secure Pulsant customers.

How can Pulsant guarantee performance of my connectivity?

All connectivity options are delivered to your hosted platform, access link or colocation service as a fully managed and monitored service within a comprehensive SLA with a focus on availability.

What’s the benefit of having a single supplier?

We simplify the management of your IP transit service, by consolidating multiple services and offerings into one contract, directly with Pulsant. This means you benefit from a simplified, single contract and centralised billing.

How do I benefit from your network partnerships?

Our partnerships with key transit providers ensure we’re able to deliver the best service to our customers, and that we can pass on the benefits of these strategic relationships.

What are the benefits of having a single infrastructure supplier?

You’ll get peace of mind with Pulsant as your single point of contact, managing your network needs and dealing with any issues that may occur.

Does Cloud Connect only work with Pulsant services?

Cloud Connect is a secure, reliable way to connect your Pulsant services to external cloud providers, including Azure, Amazon and Google.

What kind of SLAs are in place for Cloud Connect?

Pulsant has service and support SLAs in place, guaranteeing availability and response times.

Does Cloud Fabric only work with Pulsant services?

Yes, Cloud Fabric uses SDN to connect your Pulsant services and our Cloud Connect services securely connect your Pulsant services to external cloud providers, including Azure, Amazon and Google.

What kind of SLAs are in place for Cloud Fabric?

Pulsant has service and support SLAs in place, guaranteeing availability and response times.

What services are included in Cloud Protect?

Cloud Protect is available in two flavours: Anywhere and Defend. Each has been tailored to suit a set of specific requirements, and we will advise which suits your needs. Between them they offer host-based intrusion detection, malware protection, vulnerability scanning, log management, file integrity monitoring, threat hunting and 24/7/365 threat monitoring and response supported by Pulsant support teams.

Where can Cloud Protect be deployed on my infrastructure?

Cloud Protect covers managed infrastructure in a Pulsant data centre; colocated infrastructure within a Pulsant and/or third-party data centre; infrastructure hosted in customer owned/leased premises; cloud-based infrastructure hosted on Pulsant Enterprise Cloud, AWS, and/or Azure; private clouds provided by Pulsant; or any combination of the above in a hybrid or distributed cloud-based solution.

How will deployment of Cloud Protect work?

Pulsant’s cloud-delivered model means rapid deployment of Cloud Protect within minutes across your assets and infrastructure, with no additional hardware required.

Is Pulsant DDoS Protect an additional service?

Pulsant customers all benefit from our standard DDoS protection that is deployed across our core network. DDoS Protect is an additional service that offers customised protection that can be used to complement your existing security programme.

How does Pulsant DDoS Protect work?

The solution includes a number of services including sophisticated network monitoring, automation, threat intelligence, traffic
pattern analysis, and behavioural analysis that work together with our expertise and experience to deliver a fast, automated and reactive service.

Can my organisation effectively protect itself from DDoS with no external help?

Unless you’re an organisation with the budget, resources, mitigation capacity and expertise, enabling and maintaining your protection will be difficult as the DDoS attack landscape changes very rapidly. The ideal balance is working with your service provider to make sure you’ve got the right cover, in the right places.

Do I need to pen test my entire infrastructure?

No. To minimise disruption to your business we work with you to determine what needs to be tested, based on your requirements. This could be an IP address range, application, server, or your entire infrastructure.

How do you perform the testing?

Pen testing is highly specialised and labour intensive, which is why Pulsant works with industry leaders in network security who perform the pen testing independently.

Why is Surface Protect pen testing not performed by Pulsant?

As all testing, reports, and recommendations come from an independent certified organisation, you can be assured that the tests will be fairly and impartially conducted.

How can I effectively connect my business to Pulsant datacentres and connectivity hubs?

Pulsant’s Datacentre Connect service provides you with a number of flexible options to ensure you can connect your hosted systems in our datacentres. This is a managed service which means we monitor and maintain it to ensure you get the right levels of bandwidth and connectivity.

What network bandwidth options are available as part of Datacentre Connect?

Each customer is different, as are their needs. This is why we offer a number of options, including logical connections from 100mbps to 10 gbps and beyond, and bandwidth allowances in 1mbps increments to match your network profile.

What measures are in place to ensure the resilience of Datacentre Connect?

Our managed network follows multiple diverse routes to ensure resilience. We also offer dual redundant routes as an add-on service.

How will your load balancing service benefit my business?

Our Managed Load Balancing service configures load balancing technology so that it is tailored to your business activity and IT environment, providing an optimised service at all times so that peaks are troughs in network activity and balanced out.

How does your load balancing service ensure my business doesn’t experience an overload on our systems?

Pulsant’s monitoring and support services ensure that we detect the potential for overload on systems before they occur, so that issues are resolved before they become a problem to your business.

How can I be sure your firewalls will work?

At Pulsant, we use intelligent firewall technology to systematically separate threats from your data. In addition, we partner with several leading firewall vendors to deliver a robust and secure firewall solution to you.

Can I select my own network protocol as part of the Optical Connect service?

Yes you can. Pulsant doesn’t impose a network protocol so you are able to select your own option.

With Optical Connect, is my capacity guaranteed?

As part of the service you will receive your own optical wave and not share it with another customer. As a result, the bandwidth is solely yours.

What redundancy options are offered as part of Optical Connect?

We run diverse fibre routes into most of our datacentres. Both connections are active therefore that gives you flexibility in terms of management of your network loads and simplifies the configuration ensuring that there’s no failover mechanism managed by Pulsant.

My business is not a large global brand so why should I worry about a cyber security strategy?

Cyber criminals target businesses of all sizes, in all industries. It’s not just financial institutions or global brands that are being attacked. As a result, every business should have a cyber security strategy to mitigate risk.

Which risk framework is right for my business?

Each organisation is different, with different requirements influenced by regulatory and compliance needs. As a result, we work with your organisation to find out which framework best suits your requirements. We then work with you to achieve accreditation and implement the framework.

Why can’t we achieve compliance by ourselves?

Achieving compliance and meeting regulatory requirements can be done in-house. However, Pulsant has dedicated resources and expert personnel who can guide you through the process, identify gaps and help you implement remediation strategies — helping you get it right the first time.

How does this Email Security solution work?

We use a number of services to deliver effective email security to your business. These include message delivery analysis, message scanning, identify verification and language and intent analysis.

What happens to unsafe emails?

Emails that are deemed unsafe or suspicious are quarantined and users are notified. In this way, if a legitimate email is quarantined, users can whitelist the sender for future accuracy.

What are the benefits of having this service managed by Pulsant?

Pulsant has the expertise and resources to ensure that the solution is managed effectively. In addition, because it’s a managed service, you don’t need to invest in running infrastructure of your own. Instead, the maintenance of the platform, resilience features, configuration and connectivity is all included in a simple pay-per-user consumption model.

What is Managed Cloud?

Although cloud can be very intuitive and simple to configure, for many businesses without an in-house IT team skilled in cloud service delivery, configuring and managing your cloud environment can still be a complex task.

Understand Managed Cloud

What is Hybrid Cloud?

Hybrid cloud is a mix of different cloud ‘types’ or environments. For example, it could include on-premise private clouds, externally hosted private clouds and public cloud services. It may be a mix of UK-based hosting services with global hyperscale public cloud services. Basically, it’s a hybrid mix of different clouds.

Find out more about Hybrid Cloud

How do I know which security product is right for me?

We offer two variants of Cloud Protect: Anywhere and Defend. Each has been tailored to suit a set of specific requirements, and our security experts will work with you to identify your needs and advise which product suits you.

I have Antivirus, isn’t that sufficient protection?

Putting Antivirus on a server is only the first step in adequately securing your infrastructure, it should not be considered full protection against all attack vectors. Cloud Protect is an intrusion detection system (IDS) that monitors your network traffic for suspicious activity and issues alerts when such activity is discovered.

Why should we consider cyber attacks a risk to us specifically?

Real-world data shows us that all business regardless of size, sector and reputation will face cyber attack. If you have an Internet-facing device, it will be attacked. It’s question of “when”, not “if”, and the answer is “sooner and more often than you realise”. Having your customers’ data stolen is just as big a threat to your reputation and business with those customers as it would be if you were a household name.

Can I get adequate protection on a minimal IT budget?

Our solutions are subscription based with no CapEx required. With Cloud Protect you only pay for the security you need. Our service operates at a far lower cost than recruiting your own team of security specialists would require.

Am I just paying for expensive software I will never need?

It’s about the level of risk your business is willing to accept. You wouldn’t drive a car without insurance even if you hope never to claim? With current compliance regulations and the proliferation of cyber-attack vectors, why would you run an IT department without adequate cyber security in place? It may seem like a silent service and something you pay for that you never use, but when you are under attack and do need it you will be very glad you have it.

Isn’t my existing SIEM adequate?

Are you getting value from your SIEM tool? Does it provide you with visibility across your environment? Can it call out to you at 3am on a Sunday if a genuine security incident has been detected and verified? Cloud Protect is backed by a 24/7/365 Security Operations Centre that is constantly alert to and responsive to security threats.

Colocation

How do I secure my data and operations, making them comply today, during and after Brexit?

Pulsant has the expertise, experience and a network of UK-based datacentres, the right accreditations and knowledge of compliance and regulations to guide you through the change.
Explore Datacentres

My business can’t afford downtime as a result of poor connectivity; how do you ensure resilience?

We are carrier neutral, with relationships with more than 30 carriers and ISPs. This means there are diverse connections out of our datacentres, so there is no compromise on performance, speed or availability.

I need a datacentre close to my business. Where is Pulsant located?

We have a network of datacentres located across the UK, from London, to Sheffield; from Newcastle to Edinburgh. Take a look at our datacentre map to find a site near you.

Should I choose cloud or colocation for my business? Which would be best?

This all depends on your requirements. Both cloud and colocation bring benefits to your business, especially when used in tandem. Take a look at our whitepaper for some further insight.

Will I be able to operate continuous compliance within my own datacentres?

The answer is yes – we work with you to create a bespoke continuous compliance suite of tools that align to your internal set of tools and data sets. The solution would be flexible and fully customisable for you to run in-house within your own estates.

Will the performance of machines be affected?

Pulsant uses its own high performance network to link its datacentres to each other and to customer sites. As a result, the availability of your data is guaranteed, as is speed and low latency.

How can Pulsant help me secure my data and operations, helping to achieve compliance today, during and after Brexit?

We have vast knowledge of and experience in the data centre and hosting market. We have the right staff, accreditations and understanding of compliance and regulation to guide you through the change and help you minimise the impact on your business.

My business can’t afford downtime as a result of poor connectivity; how do you ensure resilience?

We are carrier neutral, with relationships with more than 30 carriers and ISPs. This means there are diverse connections out of our data centres, so there is no compromise on performance, speed or availability.

I need a data centre close to my business. Where is Pulsant located?

We have a network of 10 data centres located across the UK, ranging from London to Sheffield, and Newcastle to Edinburgh. Take a look at our data centre map to find a site near you.

How flexible / scalable are your datacentres?

We work with you and your team to determine the space you require within a data hall, rack or suite. Based on our experience, we are also able to help you plan for your growth requirements, and can help you scale up quickly, easily and cost-effectively, when the need arises.

How do I know where my data is?

If you’re concerned about data sovereignty, you can host your data in one of our 10 UK data centres. Our colocation service means you choose the data centre that will host your equipment so that you can access it as needed and meet any regulatory requirements when it comes to location.

Will my servers be safe outside of my premises?

Your servers will be safe in one of our data centres. We take the safety of our customers’ infrastructure seriously. We have the highest levels of physical security in our enterprise data centres, with access control, and 24/7 manned and monitored security.

What accreditations do Pulsant datacentres have?

In addition to holding a Royal Warrant as a provider of hosted IT and data centre services to the Royal Household, all of our data centres are ISO 27001 (Information Security Management), ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) accredited. All sites also conform to the European Data Centre Code of Code. Eight data centres are also PCI-DSS accredited.

What provisions do you have in place for power outages?

While each data centre has different power configurations, there is built-in resilience with diverse power supplies, on-site substations, transformers, UPS and generator power. Regardless of data centre, this ensures a constant power supply and little risk of unplanned downtime due to outages.

What facilities are available for my engineers?

There is ample parking at our data centre sites, as well as essential facilities such as kitchens and restrooms. Depending on location we also offer dedicated office suites, meeting rooms and build facilities to meet your needs.

Compliance

How do I secure my data and operations, making them comply today, during and after Brexit?

Pulsant has the expertise, experience and a network of UK-based datacentres, the right accreditations and knowledge of compliance and regulations to guide you through the change.
Explore Datacentres

How can I be sure my IT environment is compliant?

At Pulsant, we acknowledge compliance is a growing concern for any industry. That’s why the Pulsant Compliance Platform guarantees continuous compliance with any industry requirement (FCA, PCI, etc.) across all environments and all technologies. Your IT is also monitored in real-time and periodic reports are automatically generated for your documentation.

Will continuous compliance work in all hosting environments?

We will work with you to develop a customised solution based on any data source. We have the expertise and experience to change and adapt the parameters to suit your environment and meet your specific needs.

Is the Continuous Compliance platform only aligned to financial services regulations?

We can customise parameters based on any regulations. We translate these into IT controls that will assist in meeting compliance requirements. We already have sets of prepopulated infrastructure controls that meet the broader regulations, which gives us the base we need to adapt and incorporate other regulations to meet your specific compliance requirements.

Will I be able to operate continuous compliance within my own datacentres?

The answer is yes – we work with you to create a bespoke continuous compliance suite of tools that align to your internal set of tools and data sets. The solution would be flexible and fully customisable for you to run in-house within your own estates.

Is RegTech the answer to achieving IT and data compliance?

‘RegTech’. Dubbed “the new FinTech” by Deloitte, RegTech is a new movement that “promises to disrupt the regulatory landscape by providing technologically advanced solutions to the ever increasing demands of compliance within the financial industry”. It’s a much-needed helping hand for organisations, especially as the regulatory world becomes increasingly crowded and complex.

Learn more about RegTech

What is Continuous Compliance?

Continuous compliance is about achieving compliance and increased security across your IT and business environments, and then maintaining compliance on an ongoing basis.

Find out more about Continuous Compliance

Consultancy Services

Is cloud now secure and reliable enough to move my core IT services into?

Yes. Cloud security has matured significantly and with the right provider
your business critical data is safe.

Explore Cloud Protect

How do I know Pulsant’s consultancy services are to be valuable for my business?

Our IT consultancy services are designed to help you optimise your IT, understand your transformation requirements and tackle important issues like security and compliance. We look at ensuring your IT is supporting your business so that you can focus on expansion and growing your revenue.

View our consultancy services brochure

How do I know if my business is ready for IT Services?

If you’re undergoing transformation of any kind and don’t have the in-house skills or resources to ensure success, you could benefit from Consultancy Services

Find out more

How can I be sure my IT environment is compliant?

At Pulsant, we acknowledge compliance is a growing concern for any industry. That’s why the Pulsant Compliance Platform guarantees continuous compliance with any industry requirement (FCA, PCI, etc.) across all environments and all technologies. Your IT is also monitored in real-time and periodic reports are automatically generated for your documentation.

Cyber Security

My organisation hasn’t been hit by a cyber attack, is it all just hype and panic?

Not at all. The cyber threat is very real and all businesses of all sizes are at risk. You need to make sure you have the fundamentals in place to protect your organisation.

View our cyber essentials page.

How do I know my data is secure?

Our datacentres are all highly secure sites, featuring 24 x 7 security, access control and monitored secure networks.

Explore Datacentres

How will you keep my network safe?

We use best-of-breed hardware, software and our own IP to ensure our network and your network are kept secure. This includes firewalls, encryption and DDoS protection.

What is cyber essentials?

Cyber Essentials is a government-backed risk management framework that helps businesses address 80% of the most common security threats.

Will I be affected by GDPR?

All organisations will fall into the scope of GDPR and will need to comply. In the UK, if your organisation doesn’t hold any personal data, you need to prove it by completing a Data Privacy Impact Assessment (DPIA) on a continual basis.

How do I know my data is safe?

Pulsant has over 15 years of experience in securing business critical data. More than that, we have the resources, like a network of ISO27001 enterprise-class datacentres, and a relationship with Asigra, the leader in cloud backup.

How do I know which backup option is best for my business?

At Pulsant we work with you to develop a solution that matches the needs of your business. Backup-as-a-service supports a range of deployment models — on-premises, colocation, cloud hosting and dedicated server. We can even replicate your backup data dependent on your regulatory and audit requirements.

What if my business needs something that’s customised?

At Pulsant we offer a number of customisable options. You won’t be limited by just one solution; you can choose from a range of Pulsant elements to craft a tailored and bespoke hybrid solution for your business.

Why should I work with just one security partner?

Working with multiple partners is time consuming and can add complexity to an already complex process. Working with one trusted security partner like Pulsant who manages all your security solutions means there is a level of simplicity in your cyber approach and you are able to have an overall view of your security posture.

Is the cyber security threat real? Or is it just threat mongering?

Cyber criminals and hackers are becoming more sophisticated and bolder in their approach. It is also getting easier to launch an attack or commission one. As a result, it is no longer just organisations in the finance or insurance sectors that are targets, but all businesses in all industries. The threat is real and all organisations need to ensure they have the right processes in place to protect themselves and mitigate the risk of an attack.

How will my business benefit from working with Pulsant?

Pulsant has the in-house expertise, cutting edge technologies and experience in cyber security that will add to your IT team’s skills. In addition, we stay at the forefront of developments in the industry to ensure you remain ahead of the cyber threat with solutions that are designed to protect against the latest dangers and mitigate the risk of attacks.

What is DDoS?

DDoS stands for ‘distributed denial of service’. It involves attackers flooding an online service, such as a website, with lots of traffic from different sources so that it causes the server or network to become overloaded in an attempt to bring the service down.

Find out more about DDoS

Datacentres

What technical support is available?

Our data centres are staffed 24/7/365 to ensure there is always someone on hand to assist you, whether you need to visit the site yourself for maintenance or request help from our engineers for an additional remote hands service.

Government

Where is my data stored?

As part of our G-Cloud offering, we have a dedicated vault set aside within one of our enterprise-class datacentres for our public sector customers, ensuring the highest levels of security and segregation.

Can your G-Cloud services be combined to deliver a single solution?

Yes they can. The services Pulsant offers are designed to be both standalone and combined in a hybrid cloud solution, mixing different cloud platforms. In this way we’re able to align workloads to the right environments, in order to deliver solutions that are fit for purpose and meet your specific business requirements.

As part of your G-Cloud offering, are you able to provide managed and unmanaged services?

Pulsant provides both platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) depending on what you’re looking for and what best suits your requirements.

Do your G-Cloud services have access to the PSN network?

Yes, we do have connectivity to the PSN network from our datacentres and it can be supported.

What data classification can your G-Cloud service support?

Pulsant’s G-Cloud platform delivers protection for data classed as ‘Official’. We can also design solutions for data classed as ‘Official Sensitive’ with additional security controls if required.

Hybrid IT

What is Hybrid IT?

Hybrid IT and Hybrid Cloud are terms that you are probably seeing, hearing and reading about everywhere. But what does Hybrid IT actually mean?

Learn more about Hybrid IT

Infrastructure

What is the benefit of using Pulsant Enterprise Cloud over my own datacentre or hosting in house?

Pulsant Enterprise Cloud bridges the gap between standard cloud services and your in-house datacentres. In addition, it delivers the benefits of cloud, like scalability, flexibility and resilience.

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How do I know where my data is?

If you’re concerned about data sovereignty, you can host your data in one of our UK datacentres.

Explore Datacentres

How do you ensure there is enough capacity to support my connectivity needs?

Our 10G core network encompasses our multiple datacentres across the UK, as well as multiple points and connections to the internet via numerous providers. As a result we can quickly and directly connect your business to other sites, your central services, to our datacentres and to the internet.

Will my servers be safe outside of my premises?

Yes, yes they will. We take the safety of our customers’ infrastructure seriously. We have the highest levels of physical security in our enterprise datacentres, with access control, and 24/7 manned and monitored security.

Find out more

Managed Hosting

Can managed hosting options save my business money?

Managed hosting is a very cost-effective option. It requires no capital investment from your side, or expensive server maintenance. We charge a fixed operational cost that is agreed in advance so your spend is always predictable.

View the case study

What is Managed Hosting?

Managed hosting is managed infrastructure in an external datacentre provider’s facilities. This can consist of servers, storage, networking and more, depending on the service you need. It’s the next layer up from co-location services.

Learn more about Managed Hosting

Managed Networks

Why do I need a managed network?

If your organisation has multi-sites and a demand for high performing and reliable connectivity, without having to deal with multiple suppliers, then managed networking services from Pulsant would be very beneficial.

How can Pulsant guarantee performance of my connectivity?

All connectivity options are delivered to your hosted platform, access link or colocation service as a fully managed and monitored service within a comprehensive SLA with a focus on availability.

What’s the benefit of having a single supplier?

We simplify the management of your IP transit service, by consolidating multiple services and offerings into one contract, directly with Pulsant. This means you benefit from a simplified, single contract and centralised billing.

How do I benefit from your network partnerships?

Our partnerships with key transit providers ensure we’re able to deliver the best service to our customers, and that we can pass on the benefits of these strategic relationships.

What are the benefits of having a single infrastructure supplier?

You’ll get peace of mind with Pulsant as your single point of contact, managing your network needs and dealing with any issues that may occur.

Does Cloud Connect only work with Pulsant services?

Cloud Connect is a secure, reliable way to connect your Pulsant services to external cloud providers, including Azure, Amazon and Google.

What kind of SLAs are in place for Cloud Connect?

Pulsant has service and support SLAs in place, guaranteeing availability and response times.

Does Cloud Fabric only work with Pulsant services?

Yes, Cloud Fabric uses SDN to connect your Pulsant services and our Cloud Connect services securely connect your Pulsant services to external cloud providers, including Azure, Amazon and Google.

What kind of SLAs are in place for Cloud Fabric?

Pulsant has service and support SLAs in place, guaranteeing availability and response times.

How can I effectively connect my business to Pulsant datacentres and connectivity hubs?

Pulsant’s Datacentre Connect service provides you with a number of flexible options to ensure you can connect your hosted systems in our datacentres. This is a managed service which means we monitor and maintain it to ensure you get the right levels of bandwidth and connectivity.

What network bandwidth options are available as part of Datacentre Connect?

Each customer is different, as are their needs. This is why we offer a number of options, including logical connections from 100mbps to 10 gbps and beyond, and bandwidth allowances in 1mbps increments to match your network profile.

What measures are in place to ensure the resilience of Datacentre Connect?

Our managed network follows multiple diverse routes to ensure resilience. We also offer dual redundant routes as an add-on service.

How will your load balancing service benefit my business?

Our Managed Load Balancing service configures load balancing technology so that it is tailored to your business activity and IT environment, providing an optimised service at all times so that peaks are troughs in network activity and balanced out.

How does your load balancing service ensure my business doesn’t experience an overload on our systems?

Pulsant’s monitoring and support services ensure that we detect the potential for overload on systems before they occur, so that issues are resolved before they become a problem to your business.

How can I be sure your firewalls will work?

At Pulsant, we use intelligent firewall technology to systematically separate threats from your data. In addition, we partner with several leading firewall vendors to deliver a robust and secure firewall solution to you.

Can I select my own network protocol as part of the Optical Connect service?

Yes you can. Pulsant doesn’t impose a network protocol so you are able to select your own option.

With Optical Connect, is my capacity guaranteed?

As part of the service you will receive your own optical wave and not share it with another customer. As a result, the bandwidth is solely yours.

What redundancy options are offered as part of Optical Connect?

We run diverse fibre routes into most of our datacentres. Both connections are active therefore that gives you flexibility in terms of management of your network loads and simplifies the configuration ensuring that there’s no failover mechanism managed by Pulsant.

Managed Security

What services are included in Cloud Protect?

Cloud Protect is available in two flavours: Anywhere and Defend. Each has been tailored to suit a set of specific requirements, and we will advise which suits your needs. Between them they offer host-based intrusion detection, malware protection, vulnerability scanning, log management, file integrity monitoring, threat hunting and 24/7/365 threat monitoring and response supported by Pulsant support teams.

Where can Cloud Protect be deployed on my infrastructure?

Cloud Protect covers managed infrastructure in a Pulsant data centre; colocated infrastructure within a Pulsant and/or third-party data centre; infrastructure hosted in customer owned/leased premises; cloud-based infrastructure hosted on Pulsant Enterprise Cloud, AWS, and/or Azure; private clouds provided by Pulsant; or any combination of the above in a hybrid or distributed cloud-based solution.

How will deployment of Cloud Protect work?

Pulsant’s cloud-delivered model means rapid deployment of Cloud Protect within minutes across your assets and infrastructure, with no additional hardware required.

Is Pulsant DDoS Protect an additional service?

Pulsant customers all benefit from our standard DDoS protection that is deployed across our core network. DDoS Protect is an additional service that offers customised protection that can be used to complement your existing security programme.

How does Pulsant DDoS Protect work?

The solution includes a number of services including sophisticated network monitoring, automation, threat intelligence, traffic
pattern analysis, and behavioural analysis that work together with our expertise and experience to deliver a fast, automated and reactive service.

Can my organisation effectively protect itself from DDoS with no external help?

Unless you’re an organisation with the budget, resources, mitigation capacity and expertise, enabling and maintaining your protection will be difficult as the DDoS attack landscape changes very rapidly. The ideal balance is working with your service provider to make sure you’ve got the right cover, in the right places.

Do I need to pen test my entire infrastructure?

No. To minimise disruption to your business we work with you to determine what needs to be tested, based on your requirements. This could be an IP address range, application, server, or your entire infrastructure.

How do you perform the testing?

Pen testing is highly specialised and labour intensive, which is why Pulsant works with industry leaders in network security who perform the pen testing independently.

Why is Surface Protect pen testing not performed by Pulsant?

As all testing, reports, and recommendations come from an independent certified organisation, you can be assured that the tests will be fairly and impartially conducted.

My business is not a large global brand so why should I worry about a cyber security strategy?

Cyber criminals target businesses of all sizes, in all industries. It’s not just financial institutions or global brands that are being attacked. As a result, every business should have a cyber security strategy to mitigate risk.

Which risk framework is right for my business?

Each organisation is different, with different requirements influenced by regulatory and compliance needs. As a result, we work with your organisation to find out which framework best suits your requirements. We then work with you to achieve accreditation and implement the framework.

Why can’t we achieve compliance by ourselves?

Achieving compliance and meeting regulatory requirements can be done in-house. However, Pulsant has dedicated resources and expert personnel who can guide you through the process, identify gaps and help you implement remediation strategies — helping you get it right the first time.

How does this Email Security solution work?

We use a number of services to deliver effective email security to your business. These include message delivery analysis, message scanning, identify verification and language and intent analysis.

What happens to unsafe emails?

Emails that are deemed unsafe or suspicious are quarantined and users are notified. In this way, if a legitimate email is quarantined, users can whitelist the sender for future accuracy.

What are the benefits of having this service managed by Pulsant?

Pulsant has the expertise and resources to ensure that the solution is managed effectively. In addition, because it’s a managed service, you don’t need to invest in running infrastructure of your own. Instead, the maintenance of the platform, resilience features, configuration and connectivity is all included in a simple pay-per-user consumption model.

What is Managed Security?

Managed Security Services take the strategic and day to day management of your business’s IT security and put it into the hands of a specialist provider, managing everything across vulnerability and penetration testing, log management, network intrusion detection and 24/7 monitoring for threats and cyber-attacks.

Find out more about Managed Security

Microsoft Azure

What’s the difference between Azure and Azure Stack?

With Azure, Microsoft’s public cloud, it is possible to create a hybrid environment by connecting Azure with your IT, which allows you to switch between multiple environments. With Azure Stack, you actually run Azure on-premises or in our Pulsant datacentre. This enables you to enjoy all cloud benefits from one single familiar environment.

What are the reasons for using AWS instead of Pulsant Enterprise Cloud or Microsoft Azure?

Your organisational requirements and objectives will influence which cloud model is best for you. At Pulsant we will work with you to determine which approach is the best fit for those needs, whether that is our Enterprise Cloud, AWS, Azure or a hybrid deployment.

If I am already an Azure customer, is there a benefit in getting Office 365 through Pulsant?

As a Microsoft Cloud Solution Provider Pulsant is able to offer great synergies in the licensing of Office 365 and Azure cloud services.

Private Cloud

What is Private Cloud?

Private Cloud is a bespoke cloud environment dedicated to one organisation. Access to the private cloud is limited to a single organisation and implemented for a defined set of internal users.

Find out more about Private Cloud

What is the difference between Private (single tenant) and Public (multi-tenant) Clouds?

With a Public Cloud (or multi-tenant deployment), multiple customers reside concurrently on the same infrastructure. Whereas with a Private Cloud, only one customer resides on the infrastructure and has access to that instance or environment.

How long does a Private Cloud take to deploy?

The only difference between deploying a private and public cloud set up is the time it takes to build the hardware and deliver the virtualisation. We consider all factors during deployment, including some timescales that may be out of our control, and work with you during the process.

Can I move from Public Cloud to Private Cloud?

Absolutely. We will work with you to develop the best plan, ensuring your requirements are met, there’s no disruption to your business and the migration is carried out seamlessly.

What is the difference between Private Cloud and Pulsant Enterprise Cloud?

Private Cloud and Pulsant Enterprise Cloud are both bespoke cloud environments, with dedicated capacity for compliance and security. Enterprise Cloud delivers the same experience as a dedicated hosting platform but with the added cloud-enabled benefits of scalability, flexibility, resilience and security. Pulsant’s Private Cloud delivers a private, flexible, configurable platform from our secure, accredited, UK-based data centres and we manage every aspect of the platform for you.

Workplace Recovery

What reasons do customers give for invoking your service?

The main situations reported to us by customers are telecoms failures, power failures, building loss and being unable to access their customer site.

How quickly would your recovery site be available to us after receiving our call to invoke?

Disasters can strike at any point without warning, which is why our Workplace Recovery service (WPR) can be invoked at any time, and on a 24/7/365 basis. Our SLA for invocation is just four hours, ensuring that disruption to business operations is minimised as far as possible.

Why is it important to carry out an annual test?

It’s essential to test your ability to transform from normal operation to a business continuity operation if you are faced with a disaster or denial of service. Doing so helps verify your ability to transition as quickly and seamlessly as possible and identify any improvements required. You may want a full customer test or one that involves a subset of your users — it’s up to you. Either way, our specialists will support you and ensure that your WPR plan is fit for your needs.

As a customer, you will be allocated one test day per annum on a day of your choice — we require six weeks’ notice of the test day. This is designed to put our service through its paces by testing how quickly and seamlessly normal operations are resumed following your invocation. The test will take place in normal business hours although, for an additional fee, you can choose another time to suit you. All the services which form part of your WPR service agreement and would be available at the time of a disaster will be available at the time of your test.

Is the workplace recovery plan tailored to my business?

Yes. Our recovery specialists will work with you to design the service, assist in the development of invocation procedures and agree the protocols you need to meet the needs of your identified workplace recovery scenarios.

What happens when other clients try to invoke your service at the same time as us?

This would be extremely unlikely, especially as we have a 150-metre exclusion zone. However, if this does occur, we accommodate requests on a first-come, first-serve basis. Should you find that our workplace recovery centre (WRC) is already in use, we will modify it to accommodate the number of seats you require. If that’s not possible, then we will offer you an alternative centre nearby.

How does your workplace recovery centre connect to our network?

We have a number of options available, depending on what’s the best match for your needs. These include a VPN tunnel, private network or Citrix/RDP.

Will your service link to our telephony systems?

Yes. Our telephony system allows us to build basic automatic call distributor (ACD) so we can give you a full direct dial-in (DDI) to redirect calls into our platform.

What are your current syndication ratio and customer spread?

We operate our service as standard on a syndicated model, whereby customers share each reserved seat. Our maximum syndication ratio is 20:1, although we usually operate at lower ratios than this. Our geographical separation is a minimum of 150 metres so we will not contract with any other customers within 150 metres of your location.

What is provided as standard as part of your workplace recovery service?

We offer the following as standard:
• 10 Mbps bandwidth, although more can be purchased at an additional cost
• VoIP telephony with the functionality to accommodate non-geographic number (NGN) redirection to (DDI), and basic (ACD) functionality
• A 150-metre exclusion zone
• One test day per annum for business continuity rehearsal tests
• A four-hour SLA on invocation
• One PC image capture and storage