Terms and Conditions of service

Pulsant code of practice and our full terms and conditions are available as documents which you can download using the links below. For more detail please contact us.

The full terms and conditions of all Pulsant services and our code of practice can be downloaded: Pulsant General Terms and Conditions

Terms and conditions by service family:

Business Continuity

Disaster Recovery

Cloud Backup (Asigra)

Cloud Backup (Veeam)

Workplace Recovery

Cloud Services

Cloud Storage

Private Cloud

Managed Office 365

Microsoft Cloud Admin and Licensing

Enterprise Cloud

Pulsant Azure

Pulsant Managed Azure 

Pulsant Managed AWS 

Cloud Desktop 

Cloud Desktop Test Drive



Data Centre Cabling

Managed Applications

Pulsant Voice Services

Managed Hosting

Pulsant Dedicated Hosting Services

Dedicated Server

Managed Server

Managed Database

Managed Web Server

Managed Load Balancer 

Managed Exchange

Managed Networks

Pulsant ADSL Services

Pulsant EFM Services

Metro Connect

Cloud Fabric

IP Transit

Managed Firewall

Broadband Services

Cloud Connect

Data centre Connect

Managed Router

Managed Switch

Optical Connect


DDoS Protect

Multi-Factor Authentication

Penetration Testing

Cloud Protect Defend

Cloud Protect Anywhere

Endpoint Protection

Managed Web Filtering

Web Application Firewall


Service Management

If you have further questions or need help with any part of your Pulsant service, please contact our technical support team on 0345 1199 999 or by email at support@pulsant.com


Pulsant Limited – Acceptable Policy

Gender Pay Gap Report

Other documents

Customer Complaint Guide

Customer Escalation Flow

Anti Slavery Trafficking Policy Statement