segment
FAQS / Colocation / Security

Understanding data centre compliance



Q: What is digital compliance?

A: Digital compliance refers to meeting the legal, regulatory and industry standards that apply to how data and IT systems are managed. In a data centre context, this includes information security management, data protection law, and sector-specific requirements such as payment card data handling or financial services regulation.

Q: What is GDPR compliance?

A: GDPR compliance means meeting the requirements of the UK GDPR and Data Protection Act 2018, which govern how personal data is collected, stored, processed and protected. Organisations remain responsible for their own GDPR compliance, but infrastructure choices affect how easily it can be evidenced. UK hosting can make residency easier to demonstrate, though this depends on the specific service, backups and any connected third parties also keeping data within the UK. See our UK data sovereignty overview.

Q: What is cybersecurity compliance?

A: Cybersecurity compliance means meeting recognised standards for protecting systems, networks and data from unauthorised access or attack. ISO 27001 is the most widely referenced framework, and Cyber Essentials covers a baseline set of technical controls addressing common cyber threats. For data centres, this sits alongside physical security, since the two are closely linked. Read more on what security a data centre should provide.

Q: What accreditations should a data centre hold?

A: ISO 27001 is a baseline for information security management. PCI DSS matters where facilities or services support payment card workloads, and Cyber Essentials confirms foundational technical controls are in place. G-Cloud is a public sector procurement framework rather than a security accreditation. Request documented evidence rather than marketing claims, and confirm which specific sites and services each certificate covers, since coverage is not always uniform across an estate. See our full governance credentials for the current list.

Q: How does data centre compliance support GDPR requirements?

A: A compliant data centre or cloud environment can provide controls that support GDPR obligations, including physical access controls, service monitoring, backup capability and documented security processes. The controls supplied by the provider depend on the service model, and customers remain responsible for their own use of personal data and for confirming that the overall environment meets their obligations.

Q: What compliance requirements apply to financial services workloads?

A: Financial services organisations need controls that go beyond general information security. Under FCA and PRA operational resilience rules, firms must map important business services, set impact tolerances for disruption, and identify third-party dependencies that could affect those tolerances, though responsibility stays with the regulated firm, not the provider. Separately, outsourcing and third-party risk requirements cover contractual oversight, continuity and exit planning.

Does compliance responsibility differ between colocation, public cloud and managed IaaS?

A: Yes. With colocation, the customer owns and manages the hardware, so most obligations around configuration and data handling sit with them, while the provider secures the physical facility. With public cloud, the provider manages the platform, but the customer configures and secures what runs on it. Managed IaaS sits between the two, with the provider taking on more operational responsibility while the customer typically remains the data controller.

Q: Why does UK data residency matter for compliance?

A: UK data residency generally means specified data is stored and processed within the UK, which matters for GDPR, financial services regulation and sector-specific frameworks requiring clear jurisdictional control. Global cloud platforms can spread data across multiple regions, creating uncertainty about which laws apply. Pulsant supports UK data residency through UK-hosted infrastructure and private Edge Fabric connectivity between its UK facilities, though Edge Fabric also connects to public clouds and global providers, so which jurisdiction applies depends on the architecture an organisation chooses.

Q: What are the breach notification requirements organisations need to plan for?

A: Under UK GDPR, organisations must report a qualifying breach to the ICO within 72 hours of becoming aware of it, and notify affected individuals without undue delay where it's likely to result in high risk to their rights. Financial services firms may have additional FCA or PRA notification obligations. Delays in a provider's own incident notification eat into the time an organisation has to assess and report, so ask what notification period the provider commits to contractually.

Q: How often are data centre compliance certifications audited?

A: ISO certifications are typically valid for three years, with periodic surveillance audits during that period and recertification at the end of the cycle. Cyber Essentials is renewed annually. Ask for the certificate, its expiry date, scope, and which sites and services it covers, since a certificate bearing a provider's name doesn't automatically cover every facility.

Q: How do you assess whether a provider's compliance credentials meet your requirements?

A: Ask what happens between audits, how incidents are reported, and whether the provider will support your own audit or penetration testing requirements. Our colocation provider FAQ covers the wider evaluation criteria alongside compliance.

Q: What is the difference between compliance and security?

A: Security refers to the technical and physical measures protecting systems and data. Compliance refers to demonstrating, through certification and evidence, that those measures meet defined standards. A data centre can have strong security without formal certification, but compliance provides independently verified proof that a third party, such as an auditor or regulator, can rely on.

Checking whether your data centre meets your compliance requirements? Get in touch with our team to discuss your certification, accreditation and audit requirements.


Can't find an answer?
Speak to one of our team

arrow rightContact Us