Blagomir Petrakiev, Data Centre Services Engineer in Maidenhead, made the move from automotive customer service to data centre operations after studying for his Cisco Certified Network Associate (CCNA) certification.
In this Q&A, Blagomir shares what it’s like working behind the scenes at Pulsant, from infrastructure checks and remote hands tasks to learning new skills and building a career in digital infrastructure.
What were you doing prior to joining Pulsant - and why did you decide to join us?
I worked at a commercial automotive repairer. I was front-of-house staff in their office, booking new jobs, receiving vehicles, handing them over to be estimated/repaired, and updating clients on progress.
In terms of why I decided to join Pulsant. I had been studying for the CCNA for most of 2025. I wanted an entry-level role which would combine my existing customer service experience and would allow me to work in the same sort of environment as the IT devices and servers I had been configuring. I wanted to understand how it all works in a practical sense. Earlier in the year I had gone for an interview with one of Pulsant’s clients and that’s when I first became aware of Pulsant. I was really impressed by what I saw of the site, so when I saw a role posted later in 2025 applying was a no-brainer.
What do you do in an average day in your role?
In simple terms, we handle any access requests, perform site infrastructure checks, and handle any remote hands tickets.
On the infrastructure, we carry out regular checks covering power, cooling and other critical systems, and respond if any general or localised issues should occur.
Remote hands tasks are varied: it could be simple things like having a look at a device or rack, assisting with cabling or equipment, to more complex tasks like supporting technical work, setting up a remote-control session for a client, installing new racks and racking devices.
What types of infrastructure / IT are you working with?
So called CRAC Units (Computer Room Air Coolers), network cables, servers, routers, switches, generators and other critical data centre infrastructure.
What do you enjoy most about your role and what is most challenging?
I’d have to say completing remote hands tickets is most enjoyable. Not only do you learn a lot, but assisting our clients is very rewarding in its own right. Knowing that I’m assisting in some way with the operations of companies who produce industry leading research or operate vital services for millions of people really makes me feel like I’m making a useful contribution to society. That’s simultaneously most challenging and most rewarding.
What opportunities have you had to learn or develop in your role at Pulsant?
I’ve had lots of opportunities to learn, both through my work and through attending company events, speaking to colleagues and listening to panels. That second part specifically, has been very educational regarding Pulsant’s structure, mission and learning what the wider Data Centre industry is like.
Which of the Pulsant values resonates most to you (and why)?
People First as well as Nurture and Grow. People First, because all the events, support and perks have really made me feel like the company is committed to taking care of its people. Nurture and Grow because I’m personally committed to learning and developing my career, which is why I specifically find resources like the Pulsant Udemy subscription very useful.
What is working at Pulsant like?
It’s the best job I’ve had so far. I feel like I’m part of a professional environment, doing important work which contributes to society. I also feel well cared for and supported.
Interested in joining our team? Explore careers at Pulsant and discover how you can build your skills and grow with us.