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The IT Paradox: Balancing Support and Innovation

The purpose of the IT department has been undergoing a lot of change. Various factors have driven this evolution, from the rise of digital transformation to the Covid-19 pandemic forcing organisations to accelerate any digitisation plans.

As a result, IT teams are being pulled in two directions, tasked with both keeping the business running responsively and proactively driving innovation. This paradoxical struggle has created a tension within IT teams and has created confusion around IT’s purpose.

Our new research report ‘The IT Paradox: Balancing Support and Innovation measures and analyses the insights of 200 IT decision-makers and 200 business leaders from mid-size businesses to build an understanding of the following:

  • Whether it’s time for the IT function to renew its core purpose
  • How the wellbeing of both the business and its IT people are being impacted by the IT paradox
  • How IT decision makers can bring technology function back together with the business support and innovation imperatives

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