The purpose of the IT department has been undergoing a lot of change. Various factors have driven this evolution, from the rise of digital transformation to the Covid-19 pandemic forcing organisations to accelerate any digitisation plans.
As a result, IT teams are being pulled in two directions, tasked with both keeping the business running responsively and proactively driving innovation. This paradoxical struggle has created a tension within IT teams and has created confusion around IT’s purpose.
Our new research report ‘The IT Paradox: Balancing Support and Innovation’ measures and analyses the insights of 200 IT decision-makers and 200 business leaders from mid-size businesses to build an understanding of the following:
- Whether it’s time for the IT function to renew its core purpose
- How the wellbeing of both the business and its IT people are being impacted by the IT paradox
- How IT decision makers can bring technology function back together with the business support and innovation imperatives