Infrastructure & Cloud Operations Director
Mike Hoy is Infrastructure and Cloud Operations Director at Pulsant. In this role, Mike is responsible for Pulsant’s infrastructure, including the network, cloud and storage platforms, and ensuring all systems are fit for purpose. Mike is a certified ITIL Expert and has over 20 years’ experience in IT service delivery and support. He heads up a team of 25 engineers, managing their roles and responsibilities across three main areas including new technology implementation, platform management and infrastructure operations. His primary focus is on guaranteeing Pulsant’s internal infrastructure is operating effectively, enabling staff and the business to deliver a first-class customer service. In his career, Mike has led a number of large-scale infrastructure projects across a variety of sectors, including a large IT modernisation project for the NHS and business integration projects as the result of acquisitions. Mike joined Pulsant in 2003 with a background in customer service and support operations. Prior to Pulsant, he worked at Ford Retail Group as a Systems Analyst. Outside the office Mike is a keen cyclist. He is an accredited Cycling Coach and volunteers his spare time coaching young cyclists.