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Workplace recovery service rated excellent by Cintra

Snapshot

Cintra is an award-winning provider of HR and payroll services to over 900 happy customers. The company provides a range of solutions, including fully outsourced payroll, in-house or hosted HR and payroll services, and bespoke, hybrid solutions. Established in 1981, the company is head quartered in Gateshead, Tyne & Wear and employs more than 100 staff.

Challenge
More than 250,000 people are paid every month using a Cintra solution. A large percentage of clients use Cintra’s outsourced services, to ensure that their employees are paid correctly and on time – failure to perform is simply not an option. Payroll is a heavily regulated industry and compliance is always high on Cintra’s agenda. As a BACS accredited, ISO9001 certified and ISAE 3402 company, Cintra’s disaster recovery processes are constantly reviewed to make sure that its exemplary service can withstand any form of disaster. Continually looking to improve this area saw Cintra turn to Pulsant, to take its disaster recovery capability to the next level.

Pulsant solution
Pulsant worked with Cintra to design and implement a 35-seat workplace recovery service that met the HR and payroll company’s strict security, availability and testing requirements. The service is also scalable to accommodate all staff, if necessary.

Results
Cintra has total peace of mind that, in the event its internal line of business systems, outsourced bureau operations or offices are inaccessible, it can remain operational. No matter the disruption, Cintra has the ability to be back up and running at Pulsant’s workplace recovery site within an hour. The solution enables staff to deliver business critical services to clients and fulfils the requirements of Cintra’s frequent compliance audits.

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