There is little doubt that technology has evolved to make our lives easier, richer and more connected. However in some ways, it has also made it more complex. Just think about a PC, the hardware has changed from large CRT screens that took up a whole desk to smaller flat screens/laptops, the operating system from MS-DOS test-based solely keyboard driven, to Windows GUI mouse and now touch-screen driven.
These tech changes have enabled dramatic shifts in the working environment over the last few years. We’re more mobile, working from anywhere we want to (with decent Wi-Fi, always “on” capability), more productive (thanks to faster, more functional devices) and we can do more (not just in terms of physical tasks, but also in opening our horizons and expanding what we’re capable of).
On an organisational level, the same is also true. Technology, be it cloud, applications or systems, enhances operations and has the power to make businesses more competitive, flexible and agile. It’s no longer seen as a grudge purchase, something that keeps the lights on; rather it is an enabler of growth, innovation and success.
Or at least, that’s what it should be.
Very often organisations reach a point where they know something needs to be done to ensure they’re getting the most from their technology in terms of both performance and investment, but they’re not entirely sure what. This is compounded by the fact they operate highly complex IT estates that they either want to optimise, streamline or transform to enable not only cost savings but a better business outcome.
This desire to transform can be driven by a number of triggers, internal and external. This can range from implementing a new service in support of the business or if compliance needs have changed; to having a hardware or software estate reach the end of its life and instead of buying new tech, the move to an OPEX-based consumption model, which is more competitive.
Looking at something like cloud migration, in-house IT teams don’t necessarily have the skills or time to investigate all options, they don’t always have the understanding of the new technologies or the commercial awareness needed to make the best decision that suits the business requirements. They also don’t necessarily understand the full impacts of implementing a cloud solution and what it will affect across the business.
And it’s here that professional or consultancy services have the greatest value to add. IT consultancy isn’t involved in running the business — rather it works to transform it. Consultancy teams have a wealth of in-house expertise, knowledge and skill from a business, commercial and technical point of view. Organisations can rely on them to help understand the current state of their business — technology, skills, strategy — and then determine how best they can change in the right way in order to move to the best operating model for the business.
In essence, consultancy services from a provider like Pulsant, provides the expert analysis and designs, simplifies complexity, and helps companies choose the best way to transform, aligned to their budgets, resources, existing technologies and strategy as a whole. Ultimately, consultancy provides the right guidance, advice and helps customers through the transformational journey.