Networking & Colocation Services Help Drive Innovative Financial Solutions and High Levels of Customer Service
Cloud and hosting experts, Pulsant are helping specialist investment management company, Seven Investment Management Ltd (7IM), build the service orientated technology platforms that are crucial to the delivery of its award-winning financial solutions.
Providing trusted advice, techniques, tools and processes for private investors and IFAs, 7IM’s professional team requires secure, high performance infrastructure to support its client assets of over £4 billion. It uses a variety of flexible IT services from Pulsant including cloud, colocation, networking and high speed internet connections to optimise its systems, ensure resilience and create operational efficiencies at its offices in Edinburgh and London.
Service standards are also crucial for 7IM, whose business is founded on a customer-centric approach that it also expects from key partners like Pulsant.
Graham Stott, IT Director at 7IM explains, “We founded 7IM ten years ago with the intention of creating an investment management company we would trust with the life savings of our family and friends. We wanted a common sense approach, institutional techniques and process for private investors and transparent charges for investments. By providing much of the glue that holds our own technical services together, Pulsant has helped us to do this – enabling us to remain competitive without compromising service.”
“For example, by co-locating our high density server racks with Pulsant, we have access to secure enterprise class datacentre facilities without unnecessary capital expense. Pulsant has also helped us to reduce our operational costs through the installation of a WAN, which eliminates the heavy call costs between our Edinburgh and London sites, and the use of high speed internet connections to support our data intense virtualised platforms. This is vital to help us manage costs which help us comply with the ‘Capital Adequacy’ standards required by the FSA without overburdening our business.”
Security is also vital for 7IM. It is required to undergo extensive auditing and penetration testing to ensure its systems are safe. Stott confirms, “Our last test revealed just how secure our system was. The auditors couldn’t find a way to infiltrate the system at our end or at Pulsant’s. We cannot fault the security of their connections.”
Mark Howling, CEO of Pulsant says, “7IM is a prime example of how Pulsant’s flexible, broad based IT services can benefit SMBs whose business and service models often rely on IT-availability. Even the most technically literate companies, may need additional support to help them overcome cost, operational or resource issues so they can respond quickly to changing customer needs and continue to thrive in increasingly competitive markets.”
*7IM’s recent awards include: Financial Adviser ‘Five Star’ Service Award 2012; Moneyfacts Best Wrap Platform and Best Investment Services 2011; Fast 50 Investment Manager of the Year 2011; Aberdeen Best Investment Management Platform 2011.