Cloud and hosting experts, Pulsant is providing a powerful communications backbone to link Alzheimer Scotland’s growing network of local offices to help them better support individuals, carers and communities.
Campaigning for the rights of people with dementia and their families, the charity provides an extensive range of innovative and personalised services. This requires extensive coordination between its 1,000 staff spread across 50 sites – from the most populated cities of Edinburgh, Glasgow, Dundee and Aberdeen to the remotest parts of the Highlands and Islands. Communication is vital to the delivery of these services.
Pulsant supplies a broad base of IT and networking solutions including Voice over IP (VoIP) telephony, broadband services, outsourced email and co-located servers for data storage and web hosting. In addition to connecting the charity’s local offices, Pulsant’s solution also helps support its network of community-based Dementia Advisors, the Specialist Dementia Nurse Programme and Dementia Research Centre at The University of Edinburgh, as well as its large information-filled website and 24 hour Freephone helpline.
Gus Mitchell, IT Manager, Alzheimer Scotland, explains, “We are constantly looking at ways to build on existing investment to deliver even better services for our staff and users. Pulsant offers us a range of services that we can ‘bolt on’ to enhance and extend our centralised infrastructure as it continues to evolve. Not only do they offer robust technical solutions that can accommodate the challenges of working across dispersed operations, disparate systems and remote locations, they are also able to service our business from a network and datacentres in Scotland.
Mitchell adds, “Pulsant provides us with a highly personalised service whose ‘human’ approach reflects our own operational philosophy. Although we purchase their IT solutions, it is the people behind the delivery that make them stand out. They are now a valued partner that adds real value to our charity and the effectiveness of our teams.”
Mark Howling, CEO of Pulsant, states, “We are delighted to be working with Alzheimer Scotland which provides crucial care, social, information and support services for so many families and individuals. By ensuring they have access to flexible IT services as and when they need them we hope we can contribute to helping them deliver secure high-quality, personalised services for all those affected by the illness.”