Matt Lovell, CTO, Pulsant
Regardless of industry or environment, everyone is aware of the importance of keeping hardware and software up to date. From patching and firmware updates, to OS upgrades and system health checks, all technology must be maintained to ensure that it performs correctly and allows users and the organisation as a whole to operate properly. This doesn’t just apply to PCs or laptops, but includes aspects such as the network infrastructure. For a colocation, cloud and managed hosting provider such as Pulsant, maintaining our network is a vital part of providing seamless service, maximum uptime and availability to our customers.
There has been a fair bit of media attention over the last few weeks on so-called data jams. Essentially, as the number of connections on the Internet has increased, routers are struggling to cope with demand. According to a BBC article, the ways in which data is sent around the world is tracked via a routing table and the entries on this table went past 524,000 last week.
The result is that a lot of the older equipment is being replaced or updated to cope with this growth and while that is taking place, Internet users have been experiencing slower browsing speeds.
So what does that mean for an organisation like Pulsant and our customers?
Our technical team anticipated potential issues, tested and implemented resolutions in early 2014 to eliminate the possibility of problems ahead of the limits being reached. As a result of this proactive move, our customers have continued to receive the same levels of uptime and connectivity as they always have done.
Again, this comes down to keeping a close eye on hardware and software requirements, making sure everything is up to date, and ensuring that all devices within an organisation are fit for purpose and are running optimally. The most important aspect of this approach is that we are always aware of what is going on within our IT estate and can proactively address potential issues before they actually even become issues.