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Coronavirus (COVID-19) – Customer Update

Due to the ongoing  Coronavirus (COVID-19) situation, Pulsant has implemented several precautionary procedures that reflect the company’s focus on:

  • The health and safety of our employees, customers and partners
  • The continuity of our services
  • Compliance with government regulations and public health guidance

We have activated our comprehensive business continuity plans with the intent to ensure seamless operations, including provisions for ensuring all data centres remain fully operational and equipped. We are also carefully assessing all planned maintenance activities and deferring any which are deemed non-critical.

As a precautionary measure, the majority of our service and support staff  have also been instructed to work from home in line with government advice.  We will continue to  follow the recommendations of the government and will update our policies and procedures as appropriate  including additional steps for any customers visiting our sites.

Currently our data centre sites remain accessible to all customers, however, in line with government recommendations, we encourage visits for essential works only.  Similarly, we will no longer be carrying out Pulsant visits to customer premises for non-essential activities.

We greatly appreciate your understanding and cooperation  and are closely monitoring the rapidly developing events. We will continue to update this page with any significant changes.  If you have additional questions regarding our response to the Coronavirus, please email us at [email protected].

 

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