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Case Studies

Don’t just hear it from us. Read through our case studies to see how we have helped numerous businesses achieve their goals.

Delivering secure mobile access to Factonomy's global teams

Delivering secure mobile access to Factonomy's global teams

Factonomy delivers industry leading Business Continuity Management (BCM) software solutions for the rapid implementation of scalable, easy to use continuity, risk management and resilience programs that are unique to a company's specific requirements and environment.

Factonomy delivers industry leading Business Continuity Management (BCM) software solutions for the rapid implementation of scalable, easy to use continuity, risk management and resilience programs that are unique to a company's specific requirements and environment.

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Cloud hosting infrastructure solution for SaaS of provider managed hosting solutions

Cloud hosting infrastructure solution for SaaS of provider managed hosting solutions

One of the UK’s longest established Cloud service providers, Extrinsica brings cutting-edge technology to smaller and medium-sized businesses, allowing them to realise the same benefits as their larger multi-national competitors. Providing IT-as-a-service via the internet, Extrinsica was founded in 2000 initially to provide technical expertise to several Central UK Government departments. Today it offers bespoke and ‘off the shelf’ Software as a Service (SaaS) solutions including its flagship product – Extrinsica Office... Read More »

One of the UK’s longest established Cloud service providers, Extrinsica brings cutting-edge technology to smaller and medium-sized businesses, allowing them to realise the same benefits as their larger multi-national competitors.

Providing IT-as-a-service via the internet, Extrinsica was founded in 2000 initially to provide technical expertise to several Central UK Government departments. Today it offers bespoke and ‘off the shelf’ Software as a Service (SaaS) solutions including its flagship product – Extrinsica Office Anywhere® – a suite of ondemand integrated office applications that can be accessed anywhere in the world.

Typical customers include those with remote or mobile teams such as the Kawasaki World Superbike Race Team which uses Extrinsica to maintain its operations in even the remotest global locations.

“From our point of view Pulsant delivers enterprise-class reliability and capacity – they are as good as their word and never let us down. We can trust them to maintain our system uptime so that we can focus on what we do best – delivering innovative SaaS solutions. Our international and larger enterprise business is now developing rapidly and we look forward to working with Pulsant to accommodate their needs and achieve our long term strategic goals.”

For more information on how Pulsant has supported Extrinsica in achieving their strategic goals please download the case study.

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Digital marketing agency moves to better service and faster performance

Digital marketing agency moves to better service and faster performance

Larrytech Independent internet services provider and design agency, Larrytech, offers full web hosting and IT consultancy for a broad range of international and British companies in the leisure, security, and commercial property sectors. Founded in 2001, it prides itself on its ability to deliver powerful digital solutions backed by superior client support. “Pulsant has given us a new level of proactivity and proven their value to us and our customers. They are fast, responsive and able to meet our demanding requirements and... Read More »

Larrytech Independent internet services provider and design agency, Larrytech, offers full web hosting and IT consultancy for a broad range of international and British companies in the leisure, security, and commercial property sectors. Founded in 2001, it prides itself on its ability to deliver powerful digital solutions backed by superior client support.

“Pulsant has given us a new level of proactivity and proven their value to us and our customers. They are fast, responsive and able to meet our demanding requirements and tight deadlines. The stability and quality of solution is excellent, their dedicated Data Centres are designed to ensure 100% availability 24/7 365 days a year. They are also at the forefront of advances in hosting, investing in state of the art solutions - deploying the very latest technology such as Cloud if ever we require it. Pulsant is our perfect hosting partner, they were well worth switching for.”

For more information on how Pulsant has supported Larrytech in achieving their strategic goals please download the case study.

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Driving new revenue streams with Pulsant's managed hosting solutions

Driving new revenue streams with Pulsant's managed hosting solutions

Founded in 1996, Actinic (www.actinic.co.uk) is a UK based company specialising in helping small and medium retailers trade, both online and offline, using its award-winning range of eCommerce and electronic point of sale (EPOS) packages. Actinic is recognised as the UK's largest supplier of eCommerce solutions for the SME market with over 10,000 live eCommerce sites and powers more online stores than any other UK company. Some better known Actinic users include the Royal Opera House, the British Film Institute and Vivienne... Read More »

Founded in 1996, Actinic (www.actinic.co.uk) is a UK based company specialising in helping small and medium retailers trade, both online and offline, using its award-winning range of eCommerce and electronic point of sale (EPOS) packages.

Actinic is recognised as the UK's largest supplier of eCommerce solutions for the SME market with over 10,000 live eCommerce sites and powers more online stores than any other UK company. Some better known Actinic users include the Royal Opera House, the British Film Institute and Vivienne Westwood.

"Pulsant has been a fantastic partner for us. They have not only underpinned our reputation in the market as a quality solution provider but also through enabling us to offer a complete solution helping fuel our growth."

For more information on how Pulsant has supported Actinic in achieving their strategic goals please download the case study.

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Delivering online learning facilities to raise standards in education

Delivering online learning facilities to raise standards in education

SAM Learning Ltd provides the UK's most popular online learning subscription service, giving access to online revision, exam and test practice for almost 1 million school learners. SAM Learning Secondary is used in 60% of UK secondary schools and, since the launch of SAM Learning Primary in 2005, over 1,000 new primary schools. SAM Learning has been the winner of numerous awards including most recently the BETT Awards 2007 (Category: Supporting Institutional Leadership and School Management). “We have been working with... Read More »

SAM Learning Ltd provides the UK's most popular online learning subscription service, giving access to online revision, exam and test practice for almost 1 million school learners. SAM Learning Secondary is used in 60% of UK secondary schools and, since the launch of SAM Learning Primary in 2005, over 1,000 new primary schools. SAM Learning has been the winner of numerous awards including most recently the BETT Awards 2007 (Category: Supporting Institutional Leadership and School Management).

“We have been working with Pulsant for over 2 years and during that time SAM Learning have experienced significant and rapid growth. We looked for a partnership with our service provider and Pulsant have consistently demonstrated that they are in tune with our needs. Unlike other suppliers they think proactively about how they can help us, for example looking at patterns of usage that help understand how we can improve our service to our customers. They put together good deployment plans, which they then execute with the high level of commitment and effectiveness that we expect. Their customer service is very good, quick and intelligent. We would recommend Pulsant as a high quality, value-for-money managed hosting provider.” Will Wharfe, Head of Software Development, SAM Learning Ltd

For more information on how Pulsant has supported SAM Learning in achieving their strategic goals please download the case study.

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Hosting helps flight service take off in Europe

Hosting helps flight service take off in Europe

America’s leading online flight tracking service - FlightAware - specialises in aviation software and data services. Based in Houston, Texas, it is best known for the flightaware.com website, the first online resource to offer free flight tracking of both private and commercial aircraft in the United States. FlightAware recently launched its services in Europe via a multilingual website which offers near real time reporting of passenger and freight flights for consumers, corporates and aviation companies in 15 different... Read More »

America’s leading online flight tracking service - FlightAware - specialises in aviation software and data services. Based in Houston, Texas, it is best known for the flightaware.com website, the first online resource to offer free flight tracking of both private and commercial aircraft in the United States. FlightAware recently launched its services in Europe via a multilingual website which offers near real time reporting of passenger and freight flights for consumers, corporates and aviation companies in 15 different countries.

Daniel Baker, CEO FlightAware explains, “We wanted more than just server space to plug into. FlightAware has no staff based in Europe, so we needed a provider that could represent us here by providing a high level of service and outstanding attention to detail. One that was passionate about support and who could help maintain our infrastructure 24/7. Out of 12 providers considered, Pulsant was selected because it offered a bespoke solution and high level of expertise, knowledge and service that was exactly right for us.”

For more information on how Pulsant has supported FlightAware in achieving their strategic goals please download the case study

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Digital agency partners with Pulsant to deliver digital success

Digital agency partners with Pulsant to deliver digital success

Deeson ONLINE has been creating web sites, digital solutions and web applications since 2001. With an experienced team of designers and developers, its clients range from trade unions, membership organisations and charities to Fortune 500 companies. Part of the Deeson Group, founded in 1959, Deeson ONLINE now contributes 40% to the organisation’s revenue streams and works with many high-profile brands such as the BRIT Awards, Future Publishing, The Royal Society and BBC Worldwide. “Deeson ONLINE is now recognised for its... Read More »

Deeson ONLINE has been creating web sites, digital solutions and web applications since 2001. With an experienced team of designers and developers, its clients range from trade unions, membership organisations and charities to Fortune 500 companies.
Part of the Deeson Group, founded in 1959, Deeson ONLINE now contributes 40% to the organisation’s revenue streams and works with many high-profile brands such as the BRIT Awards, Future Publishing, The Royal Society and BBC Worldwide.

“Deeson ONLINE is now recognised for its ability to solve problems in ways that no one has thought of before; taking a set of ingredients and making something completely new. Working in partnership with Pulsant allows us to achieve this, safe in the knowledge that the hosting can cope with whatever we come up with.” Tim Deeson, Director of Deeson ONLINE

For more information on how Pulsant has supported Deeson ONLINE in achieving their strategic goals please download the case study

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Migration to managed hosting supports UniServity's innovation and growth

Migration to managed hosting supports UniServity's innovation and growth

UniServity is one of the world’s leading providers of innovative learning & media technologies. Supporting over 3,000 customers in 90 local authorities and 22 countries, it provides collaborative learning services across the world – from USA and UK to Australia. With a reputation for delivering high impact school improvement and a 100% renewal record of local authority partnerships, UniServity is increasingly the partner-of-choice for forward thinking educational communities looking toengage with next generation... Read More »

UniServity is one of the world’s leading providers of innovative learning & media technologies. Supporting over 3,000 customers in 90 local authorities and 22 countries, it provides collaborative learning services across the world – from USA and UK to Australia. With a reputation for delivering high impact school improvement and a 100% renewal record of local authority partnerships, UniServity is increasingly the partner-of-choice for forward thinking educational communities looking toengage with next generation learners.

“Pulsant has helped support our innovation and growth,” states Matt Clarke, CEO of UniServity. “Much of what we do is about giving people access to lifelong learning, choice and opportunity so they can fulfil their potential outside of traditional learning environments. We have built a global community, created the tools and built the framework to do so. Pulsant has helped us achieve this by ensuring our infrastructure is always available, well-supported and optimised to deliver the best experience for our customers and their learners – wherever they are located.” Clarke concludes, “Pulsant has proven to be a responsive and proactive partner; adding value through technical excellence and providing us with access to the best architecture and IT for our current and future needs. As we strive to innovate within the learning space, we can rely on Pulsant to ensure we have a solid platform for future digital development; one which balances value for money with sustainable performance and inherent system security.”

For more information on how Pulsant has supported UniSevity in achieving their strategic goals please download the case study

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Move to cloud triples capacity and cuts costs by 40%

Move to cloud triples capacity and cuts costs by 40%

Based in London, Doner manages and directs international communications requirements for more than 20 high-profile clients, including Nikon, D-Link, Invisalign, Fuller's, Discovery Foods, MG, and The Football League. A key component of its service is digital web design, management and hosting. It also provides distinct, integrated and measurable eCRM campaigns; driven by its cutting edge marketing, design and planning division, DigiDirect. Doner prides itself on its ability to deliver brands - one person at a time - through... Read More »

Based in London, Doner manages and directs international communications requirements for more than 20 high-profile clients, including Nikon, D-Link, Invisalign, Fuller's, Discovery Foods, MG, and The Football League. A key component of its service is digital web design, management and hosting. It also provides distinct, integrated and measurable eCRM campaigns; driven by its cutting edge marketing, design and planning division, DigiDirect. Doner prides itself on its ability to deliver brands - one person at a time - through digital channels. It is focused on providing measureable value and tangible returns and consistently delivers ROIs in excess of 50:1 whatever the client sector.

Phil Hobgen, Technical Director, Doner confirms, "Pulsant ensures we have the right technical knowledge in the right place to make sure we operate as effectively as possible. We are much more competitive as a result. Their support is excellent; we deal with the people who are actively designing and running our host system so they are 100% focussed on our needs. Due to Pulsant's diligence and professionalism, we were able to migrate our system, to budget and in exact timescales - and withabsolutely no disruption to our clients.'

For more information on how Pulsant has supported Doner in achieving their strategic goals please download the case study

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Private cloud creates 20% cost saving for IT reseller Semantise

Private cloud creates 20% cost saving for IT reseller Semantise

Specialist IT reseller, Semantise, provides collaborative enterprise applications and software tools for public sector, education and charities. Current clients include Edinburgh City Council and the American Community School. Its reputation for personal service and solid support has secured its role as the UK’s leading supplier of FirstClassTM; a cost-effective, highly scalable, feature-rich messaging and communications solution that is used widely throughout the world to support online communities.Helping organisations improve... Read More »

Specialist IT reseller, Semantise, provides collaborative enterprise applications and software tools for public sector, education and charities.

Current clients include Edinburgh City Council and the American Community School. Its reputation for personal service and solid support has secured its role as the UK’s leading supplier of FirstClassTM; a cost-effective, highly scalable, feature-rich messaging and communications solution that is used widely throughout the world to support online communities.Helping organisations improve learning, teaching and resource sharing through collaboration and effective data management, Semantise offers its clients new ways of accessing their information from virtually any communication device.

“Thanks to Pulsant, Semantise application infrastructure is now fully protected by off-grid power sources, UPS systems and secure facilities and a dedicated support team comprising experienced solutions architects and IT experts. We never have to worry about availability, system downtime or running back-ups. Our clients benefit from reliable, 100% available 24/7 access to their software applications and a passionate, responsive support team. With Pulsant, we are able to support our services with the best hosting performance at a very competitive price, safe in the knowledge that it will never let us or our clients down. Its cloud hosting expertise is now a crucial part of our business success and instrumental to maintaining the trust that is a vital part of our own customer commitment.” Dr Oggy East, Director, Semantise

For more information on how Pulsant has supported Semantise in achieving their strategic goals please download the case study

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Trusted managed hosting for e-commerce leaders

Trusted managed hosting for e-commerce leaders

E-commerce developer, Iocea, processes £millions of orders annually from leadingonline retailers including Hobbycraft, Wolsey and Pet Supermarket. It designs, develops and hosts bespoke e-commerce and custom web solutionsincluding its acclaimed Cshop – the No 1 choice for some of the UK’s busiest mail order companies - on its PCI DSS Level 1 certified platform. Iocea prides itself on developing close web partnerships; driving online sales usingpowerful digital tools, internet promotions and advanced e-marketing analysis... Read More »

E-commerce developer, Iocea, processes £millions of orders annually from leadingonline retailers including Hobbycraft, Wolsey and Pet Supermarket.

It designs, develops and hosts bespoke e-commerce and custom web solutionsincluding its acclaimed Cshop – the No 1 choice for some of the UK’s busiest mail order companies - on its PCI DSS Level 1 certified platform.

Iocea prides itself on developing close web partnerships; driving online sales usingpowerful digital tools, internet promotions and advanced e-marketing analysis and tracking.

“For e-commerce applications, Pulsant’s robust infrastructure, flexible approach and competitive pricing comes into its own. It allows us to scale sites up instantly as soon as additional traffi c, transaction and processing capacity is required – without incurring substantial costs. Whatever their size, Pulsant keeps our retailers online, open for business and working to full speed 24/7/365, irrespective of volumes or seasonal pressures.”

For more information on how Pulsant has supported locea in achieving their strategic goals please download the case study

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Providing a perfect server site for 365iTMS cloud services

Providing a perfect server site for 365iTMS cloud services

365iTMS is a leading vendor-independent services company that designs and delivers information and communications technology services and solutions for commercial and government clients. Eddy Alejos, Technical Director at 365iTMS, explains, “The more successful we are, the more servers we need. While we have our own established data facilities in the Thames Valley and London, with demand for our IT services increasing, it made strategic sense to consider colocation to accommodate our existing and new servers and free our... Read More »

365iTMS is a leading vendor-independent services company that designs and delivers information and communications technology services and solutions for commercial and government clients.

Eddy Alejos, Technical Director at 365iTMS, explains, “The more successful we are, the more servers we need. While we have our own established data facilities in the Thames Valley and London, with demand for our IT services increasing, it made strategic sense to consider colocation to accommodate our existing and new servers and free our business for rapid growth.

For more information on how Pulsant has supported 365iTMS in achieving their strategic goals please download the case study

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Data services support award winning financial platform

Data services support award winning financial platform

Crucial to the delivery of 7IMs intermediary financial services is a powerful IT platform that supports client assets of over £4 billion. Graham Stott, IT Director at 7IM explains, “Technology is a cornerstone of our service and represents a major part of our business investment. Although we have an extensive IT team, we have to consider carefully how we best utilise our resources in order to remain competitive while complying with the legislative requirements that govern financial service businesses.” “With our... Read More »

Crucial to the delivery of 7IMs intermediary financial services is a powerful IT platform that supports client assets of over £4 billion.

Graham Stott, IT Director at 7IM explains, “Technology is a cornerstone of our service and represents a major part of our business investment. Although we have an extensive IT team, we have to consider carefully how we best utilise our resources in order to remain competitive while complying with the legislative requirements that govern financial service businesses.”

“With our operations split across two UK locations at either end of the country, managing data and controlling costs and optimizing systems between sites is also a challenge.”

7IM needs a data management partner that can provide secure locations to house its data servers, a responsive and proactive team to help optimise its systems and a broad range of flexible IT services that it can tap into as its business evolves and grows. It also needs one it can trust with valuable client data.

Graham confirms, “Our investors need to know that their data is secure at all times. As well operating to stringent standards, our systems have to undergo regular third-party audits. Uptime is also essential, particularly because we service IFAs. They need to be able to access systems 24/7. If we are down, the effect cascades out affecting hundreds of other companies and their customers too.”

For more information on how Pulsant has supported 7IM in achieving their strategic goals please download the case study

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Exclusive managed hosting ensures ISV SaaS success for insurance software experts

Exclusive managed hosting ensures ISV SaaS success for insurance software experts

Morning Data is one of the UK’s leading suppliers of insurance software to reinsurance companies and insurance brokers across a rapidly expanding domestic and international base. Its clients include some of the most highly-regarded and respected insurance and reinsurance companies in the industry including Endeavour, European Speciality Risks, Meridian Risk Solutions and Paul Napier.

Morning Data is one of the UK’s leading suppliers of insurance software to reinsurance companies and insurance brokers across a rapidly expanding domestic and international base. Its clients include some of the most highly-regarded and respected insurance and reinsurance companies in the industry including Endeavour, European Speciality Risks, Meridian Risk Solutions and Paul Napier.

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Pulsant works with IntelligentComms to streamline its internal communications

Pulsant works with IntelligentComms to streamline its internal communications

IntelligentComms supplies bespoke, flexible and modular telecoms expense management (TEM) solutions to a broad range of industries, aimed at improving efficiency, while minimising cost and risk. Therefore, as experts in the field of telecoms, when it came to selecting a new internal communications solution that would meet the changing requirements of its own workforce, the company knew exactly what it was looking for. Its previous communications solution combined services from multiple vendors and one web-based product in... Read More »

IntelligentComms supplies bespoke, flexible and modular telecoms expense management (TEM) solutions to a broad range of industries, aimed at improving efficiency, while minimising cost and risk. Therefore, as experts in the field of telecoms, when it came to selecting a new internal communications solution that would meet the changing requirements of its own workforce, the company knew exactly what it was looking for.

Its previous communications solution combined services from multiple vendors and one web-based product in particular was proving to be exceedingly costly due to the average length of conference calls and the amount of bandwidth these consumed. Further, the company was using Skype for voice calls and instant messaging, which was efficient but lacked a business-class service level agreement (SLA). As a result, no audit function was provided opening up the organisation to potential risk.

IntelligentComms sought a solution that covered the requirements for voice, conference calls, video calls, instant messaging and desktop sharing. Pulsant had an established relationship with the telecoms company and was able to provide an informed assessment of the company’s needs.

Dietmar Wand, client manager, Pulsant, explained: “We already provided IntelligentComms with a managed WAN, web hosting and colocation services – so we had an excellent understanding of their organisational and business requirements. Since the company advises other businesses on their telecoms needs, the IntelligentComms team was able to provide a very clear brief on their own specific requirements.”

Pulsant recommended an organisation-wide consolidation of communications tools using Microsoft Lync as the main, and only, communications system.

Wand continued: “The solution matched their requirements and we developed a cost matrix that demonstrated Microsoft Lync would indeed be more efficient and provide a better service at a lesser cost than the current mix of products and services.”

The strength of the platform was demonstrated through a two week trial of the service throughout the organisation. Following the successful pilot the system was implemented over the course of a month, which included extensive training for all IntelligentComms staff.

Stuart Bingham, infrastructure manager, IntelligentComms, outlined why the solution Pulsant put forward was selected: “We have a small inbound call centre that answers calls from our clients. We have SLAs with our clients in that we have to answer and respond to calls within a certain period, so it was vital that the platform be robust, reliable and always available, with absolutely no downtime during working hours. This is why we decided to go for a managed service from Pulsant.

“We now rely on Lync for our entire telephony requirements. This includes enterprise voice for inbound and outbound voice as each user has their own direct dial in. All of our staff members are also equipped to work from home, if needed, and as such can now rely on Lync for instant messaging, as well as for voice calls to office-based staff.”

All of IntelligentComms’ key staff members have the mobile Lync client installed on company-issued iPhones in order to ensure they are connected even when they are not in the office. This gives users the simultaneous functionality of an office handset and a mobile device ensuring that they are always available to customers and colleagues regardless of location.

The fully managed end to end unified communications solution brings added benefit to customer interactions. According to Bingham, the company regularly runs Lync sharing sessions with clients to run demonstrations. “Being able to connect our clients into a voice bridge and show them exactly what to do on the screen is especially helpful,” he said.

"As more and more of our larger enterprise-type clients in industries such as business process outsourcing (BPO), retail and services are migrating to Lync, we have federated with them so that multiple parties are able to easily interact with one another as if they are using the same platform. This extends to voice, IM, screen sharing and presence. This recent addition has been a boon to both parties as we are now able to share information far more easily and speed up communications. Any calls to federated clients are VoIP based and free of charge, so there are also cost savings to be realised,” said Bingham.

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